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Business Continuity and Crisis Management

It has never been more important for organisations to protect their business from the unexpected. Whether this is from environmental accidents, power cuts, IT system or equipment mishaps and man-made crisis, there is a need to make sure the business is not vulnerable to disruption and the organisation can recover as quickly as possible. Recent natural disaster such as Hurricane Harvey in Texas, USA and the July 2017 flood experienced in some parts of Nigeria, including Lagos and Suleja have demonstrated that severe incidents can and will happen, impacting organisations. “Statistics indicate that 80% of organisations that are faced with a significant business discontinuity, and do not have in place adequate and appropriate plans to ensure business continuity, do not survive the event. Don’t let this happen to you (ISO 22301: 2012 Implementation Guide).

Business continuity management is “A holistic management process that identifies potential impacts that threaten an organisation and provides a framework for building resilience and the capability for an effective response that safeguards the interests of its key stakeholders, reputation, brand, and value-creating activities” (Graham & Kaye, 2006 – A Risk Management Approach to Business Continuity). This definition makes it clear that business continuity is not just about response, it is not just about fighting fire, it is not just about having plans to recover a business, it is not an appendage to the business, rather, it is also about building resilience to strengthen an organisation, it is about proactively understand what might be at risk and developing strategies if things do go wrong, it is about carefully crafting plans that suit the nature of an organisation’s business and it must be an embedded process that is integrated with the organisation’s overall risk management approach, and in turn, as part of good business management.

Thus, organisations of all types and sizes should, as a matter of necessity, take adaptive and proactive measures to reduce the likelihood of a disruption by engaging in a robust, comprehensive, holistic and systematic process of prevention, mitigation, preparedness, response for business continuity and recovery. The threats that organisations face today require that they create on-going and well managed process that ensures the survival and sustainability of their core activities before, during, and after any disruptive event. The ability of an organisation to recover from a disaster is directly related to the degree of business continuity planning that has taken place prior to the disaster. LeishTon can work with you to develop and implement robust, comprehensive, holistic, integrated and systematic business continuity and crisis management frameworks and policies. We can also review your business continuity and crisis management documentation as a distinct service or as an integral part of your risk management function’s review. Key business continuity and crisis management documentation LeishTon can work with you closely to design include:

   Business Continuity and Crisis Management Framework or Frameworks
   Business Continuity and Crisis Management Policy or policies
   Business Impact Analysis (BIA)
   Disaster Recovery Plan